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About Phoenix IT

We exist so practices can stop thinking about IT.

Phoenix IT is a Minnesota-based managed IT and cybersecurity provider for specialty healthcare practices — helping clinics stay secure, supported, and running without downtime. We've been doing it since 2020.

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Where we work
Twin Cities HQ · On-site support across Minnesota · Remote everywhere
Who we serve
Dental, eye care, veterinary, and multi-site healthcare groups. From single-office practices to 150-location surgical groups.
The numbers

Six years, keeping private practices secure.

2020
Founded
100+
Practices supported
95%+
Client retention
0
Ransomware payouts
Our story

Why we built this.

Phoenix IT was built for healthcare practices that need IT support to move as fast as their clinics do.

Dental, eye care, veterinary, and specialty practices are not typical offices. When a server goes down, patients are waiting. When a front-desk computer freezes, the whole schedule can slow down. When a phishing email gets through, minutes matter.

We started Phoenix IT to give clinics a better kind of support: local, responsive, security-focused, and built around the way healthcare practices actually work. We answer the phone, own the outcome, and stay with the problem until it is fixed.

What we hire and fire on

The four things we won't compromise on.

Pick up the phone.

Under 30 seconds, every time. The fastest fix is the one that started while you were still describing the problem.

Own the outcome.

We don't hand off to vendors and call it solved. When a practice can't see patients, that's our problem until it isn't.

Speak human.

Our clients are doctors and practice managers, not network engineers. We translate, we explain, we don't talk down.

Don't cut corners on security.

Zero ransomware payouts since founding. We'd rather lose a night of sleep than watch a client get pushed into one.

Leadership

The people who answer when it matters.

Nicole Boon, Founder & CEO of Phoenix IT
Founder & CEO

Nicole Boon

Started Phoenix IT in 2020 after over a decade managing hundreds of clinics' technology for specialty practices. Believed that practice owners needed a better technology provider who responds quickly and keeps practices secure. We measure support in minutes and seconds, not hours or days.

Certifications

The credentials behind the work.

Our team holds the industry certifications that auditors, insurers, and practice owners expect — earned through testing, not vendor marketing.

MCSA
Microsoft Certified Systems Administrator
CISSP
Certified Information Systems Security Professional
A+
CompTIA A+
Security+
CompTIA Security+
Network+
CompTIA Network+

Ready to meet the team?

Book a free security check. We'll come out, walk the practice, and hand you a written report. No obligation.

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