Managed IT built for private practices.
One plan covers everything a practice runs on: help desk that picks up in under 30 seconds, 24/7 security monitoring, verified backups, HIPAA support, and every onsite visit — with no trip charges and no overage fees.
Everything included. Nothing metered.
We sell one plan — Full Flight — because practices shouldn’t ration support tickets or debate whether a visit is “covered.” Every service below is in the monthly price.
Healthcare Cybersecurity
24/7 managed detection and response, MFA, email protection, credential monitoring, staff training, and a rehearsed incident response plan.
Explore →HIPAA IT Compliance
Risk assessment support, access controls, encryption, policies, training records, and audit-ready documentation — maintained, not shelved.
Explore →Backup & Disaster Recovery
Immutable backups in three places, verified daily, restore-tested — with same-day recovery objectives set per system.
Explore →Multi-Location IT
Centralized identity, one security standard, acquisition integration, and a single help desk across every site.
Explore →Deep in three verticals. Not spread thin.
Dental
Dentrix, Eaglesoft, Open Dental, sensors, pans, and CBCT. Operatory-grade networks and same-day recovery.
Explore →Eye Care
EHR and diagnostics that talk to each other — OCT, visual fields, Optos — across every exam lane and location.
Explore →Veterinary
ezyVet, Cornerstone, AVImark, imaging, labs, and payments — at clinic pace, including Saturdays.
Explore →One number. People who know your practice.
Call, email, or text
Under 30 seconds to a real technician during business hours; a human on call after hours.
Remote fix first
Most issues resolved on the first call — we keep living documentation of your systems.
Onsite when it matters
No mileage fees, no trip charges, no “is it covered?”
Vendors handled
We hold the line with your software vendors and own every ticket to resolution.
We’re doctors, not tech people, so having a trusted IT partner is incredibly important to us. The Phoenix IT team keeps things running smoothly and responds quickly when issues come up.
Visionary Eye Care runs 11 clinics on Phoenix IT — one standard, one help desk, and over $270,000 in avoided equipment replacement.
The straight answers.
What’s included in the managed IT plan?
Everything: unlimited help desk, onsite visits with no trip charges, 24/7 security monitoring and response, backup and disaster recovery, HIPAA support, vendor coordination, and hardware lifecycle planning. One monthly price, no overage fees.
Why healthcare-only? Wouldn’t any competent IT provider do?
Competence is table stakes. The difference shows when your imaging bridge breaks or Dentrix crawls: a healthcare-only provider has seen your exact problem dozens of times and knows the vendor’s escalation path by heart. Generalists learn on your clock.
How fast is support, really?
Under 30 seconds average pickup during business hours, a human on call after hours, and immediate escalation for down-practice emergencies. No outsourced phone tree, ever.
Do you replace our software vendors?
No — we make them work for you. We support what you run, coordinate with every vendor, and own the ticket until it’s resolved. Your staff calls one number: ours.
What does it cost?
One all-inclusive monthly price scaled to your practice size. No trip charges, no per-ticket fees, no surprise invoices. Book a consultation for your number.
Where do you operate?
Based in Minneapolis, strongest across Minnesota, Wisconsin, and Iowa, and supporting practices nationally with remote-first service and coordinated onsite dispatch.
Get your number.
A 30-minute call, a walkthrough of your practice, and a plain-language all-inclusive quote. Most calls end up being a relief.
Related services
From the resource library
Next step
See where your practice stands in ten minutes — no scanning, no obligation.
Take the cybersecurity assessmentTalk with a healthcare IT specialist